Alright, so I have been meaning to update this for a while, but here we go: HERE ARE ALL THE IMPORTANT PIECES OF INFO THAT YOU NEED TO KNOW ABOUT SHIPPING: We charge all accounts and subscriptions on the 2nd of the month;The start of the shipping cycle. We drop the ship list to our fulfillment house on the 3rd, and shipments begin processing. The shipments go out in waves (random, and is based on how many shipments the workers at the warehouse can get through in a day), but all shipments should be out the door by the 10th. If the 3rd lands on a weekend, or holiday, the shipping timeline will extend a few days accordingly. You should receive a tracking email when your shipment leaves the warehouse (this hasn’t always been the case, but will be in the future, to prevent confusion). If you don’t receive tracking by the 15th, shoot an email over to email@example.com If your tracking stops updating, and a week passes, email firstname.lastname@example.org and we will take care of it. If your package shows as delivered, but you didn’t receive anything, FIRST call your local post office to see if they have it, or can locate it or the driver that “delivered” it, then if they can’t find anything, shoot an email over to email@example.com If your package is damaged…firstname.lastname@example.org Any store orders made after your Monthly shipment has already begun processing (so around the 4th) will be bundled with your next months shipment (So if you ordered on Feb. 5th, that will be bundled with your March shipment). THIS IS GOING TO BE THE NEW SHIPPING THREAD TOO I am going to un-sticky the old thread, and sticky this new thread. Just so that all new people coming for shipping info, will come to this post first Also, we are testing out a new Feedback form. As I mentioned in the State of the Union post, it is hard for me to keep up with all the feedback on here, when it is just happening in the main threads. So, if you have a piece of long-term feedback (meaning you don't have an issue that needs to be solved asap, and it is just something you would would like to see happen), fill out this form, and I will go through the responses weekly (maybe even daily depending on how many we receive). https://goo.gl/forms/bAqNYbU11UGP3TX42 Once I get some initial responses, I will create a new thread, where the Form link will live, and where I will update you all on the top issues, and how we are working to solve them. Sound good?