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Discussion in 'Support and Q&A' started by PaulyB, Oct 10, 2017.
13 "En Route" status updates, consecutive.
it's some kind of a record? Can you do better?
I'm at 17 right now but due to screen resolution, I'm unable to get them to fit into a screenshot :S
Is it normal I haven't received a shipping notice yet?
I didn't get mine until the 12th last month (evening). I think I remember @PaulyB telling me to email on the 15th if I hadn't received it yet.
It is a long road.
Mine has taken a walkabout to West Virginia.
Hey @PaulyB when should we email in about not getting a notification? After the 15th?
Yeah wait until after the 15th, just to be safe
eh screw it, just email info@ now, we have that queue basically emptied, so we can help you find that shipment real quick
From which there is noooo return
So it happened @PaulyB it looks like my package is getting returned to sender. Can you guys send another ?
Did USPS say that or FedEx, I found that FedEx assumes that but USPS actually forwards it (after a five-ish day delay)
It was the 800number for USPS. But I’ll check with them over the weekend when I start moving stuff in. Thanks
Yeah Mail forwarding doesn't work at all with SmartPost. I have seen it work maybe once or twice :/ So just email info@ if you haven't already, and we can get another shipment sent out to you asap!
My box arrived yesterday with a sticky fluid all over it. I’m out of town but made the hubs open and get the records out. He doesn’t think it reached any of them. I’ll check thoroughly when I get home.
Hey @PaulyB, no shipping notice yet... My order is still processing according to the portal. I was charged late (super late) for RHH since I had originally missed out on it, so maybe that's the reason my package has taken so long to process?
Just sent that tracking info to you!
Hey @PaulyB still haven't received my shipping notice yet. I emailed in earlier. Thanks
@PaulyB I haven’t received any tracking info either. I emailed @info yesterday but I haven’t heard anything back.
My package just arrived