SHIPPING INFO - How it works, and what to do if things go wrong

Discussion in 'Support and Q&A' started by PaulyB, Oct 10, 2017.

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  1. LeeVing

    LeeVing Well-Known Member

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    Scheduled delivery:
    Fri 6/15/2018 by end of day
     
  2. LeeVing

    LeeVing Well-Known Member

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    yeah...I'm ready to actually see some of these things happen, tho. They aren't the small start-up anymore.
     
  3. kickerofelves

    kickerofelves Well-Known Member

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    TFW you don't know if or when your package shipped or exactly what will be inside of it

    [​IMG]
     
  4. Enoch

    Enoch Well-Known Member

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    not according to the reddit AMA
     
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  5. tvham

    tvham Well-Known Member

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    I got my shipment yesterday and it shipped out on June 6. Probably the fastest I've received mine out here in SF.
     
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  6. Enoch

    Enoch Well-Known Member

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    Yours got on the right truck
     
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  7. LeeVing

    LeeVing Well-Known Member

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    well...what do you know...just got a shipping notice.
     
  8. Heath

    Heath Well-Known Member

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    They're Working On It(TM)

    Me too, my box has apparently been moving since June 7 (which, to give credit to VMP when due, is I think the earliest that one of my boxes has ever shipped)
     
  9. LeeVing

    LeeVing Well-Known Member

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    Yep...mine left on the 7th, too. #TOTS and didn't even know it.
     
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  10. foks

    foks Well-Known Member

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    Dang. Mine's due on Monday.
     
  11. Crabbers

    Crabbers Well-Known Member

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  12. Asker79

    Asker79 New Member

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    Any Swedes in here? Somehow my shipments seem to disappear as soon as they get inside the country. According to DHL tracking the shipments have arrived in Stockholm, then there is no trace of them. This is the second time in a row this happens. VMP sent out a new shipment the first time but it seems like this too has gone missing.
    So, anyone with similar experiences and if so, what did you do?
     
  13. Asker79

    Asker79 New Member

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    Tried contacting PostNord customer service but they claim they can’t do anything without a tracking number.
     
  14. Enoch

    Enoch Well-Known Member

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    you better email, as we get sparse response on here nowadays
     
  15. Crabbers

    Crabbers Well-Known Member

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    Seems like failing is common around VMP now a days. Damn shame too
     
  16. Crabbers

    Crabbers Well-Known Member

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    So wtf...just got an email from VMP saying not only my banks was left out of my box, but because of the delay my kamaal, which I bought the opening minutes of the store, is not only left out of my box, but have no copies at all...this is unacceptable @vinylmeplease and @onlythedetails
     
  17. onlythedetails

    onlythedetails [IMG] Staff Member

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    I gave you a full refund for Kaamal, and an extra $25 for the error. I'm extremely sorry that your account was involved with a track change bug. I've gone over this in the email. I'm so sorry again for the frustrations.

    edit: I also included Banks on a separate order. This was involved with the track change bug. Which has now been fixed.
     
  18. Crabbers

    Crabbers Well-Known Member

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    I understand and appreciate it..but most of us are getting frustrated here because this stuff(overselling) shouldn’t be happening at the rate that it is.
    Again it’s not your problem and you did a great job trying to compensate. It’s a bigger issue that the bosses should be addressing
     
  19. onlythedetails

    onlythedetails [IMG] Staff Member

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    I completely agree, and I'm super sorry that this happened. This was a double whammy of sorts.
     
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  20. Enoch

    Enoch Well-Known Member

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    So no backups for packing/manufacture issues?
     
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