Hey y'all So, this has been a long time coming, but I am here to address a few things regarding this forum, how its run, and how some things need to change. I will not be calling anyone out, nor will I be pointing any fingers. But I think the past couple of months, and for sure since the start of 2017, I have seen some things go down in here that need to be addressed. First and foremost, this is the Vinyl Me, Please forum. This is a place for VMP members, past members, or folks interested in the community, and Vinyl, to come and hangout with like-minded folks. Talk about movies, music, politics, anything and everything. But most of all, MUSIC One of my favorite things about this forum are the variety of personalities and opinions. The amount of music I have been introduced to from here (Metal thread REPRESENT), the awesome stories that have been shared, and the way this community has come together has always been one of my favorite things about my job. But then there is the ugly side of the forum. The side of the forum that makes this community seem toxic. This side is not representative of the whole forum, but in the biggest, and most popular threads, things have been taking nasty turns. Folks are arguing, name calling, and taking shots at one another. I understand this is the internet, and to think everyone will get along just fine is naive to think. But this is a VMP forum. We pay for this. So that means we make the rules. And the list of rules is really short. Only one rule; DON'T BE A JERK. This rule has been broken so many times this year, that it pains me to see the staff here at VMP just want to ignore this community, because they don't want to deal with the negativity. I have fought for this forum more than a couple times here at VMP. I have always stated that this is a community that we can't let go, or destroy. That this community is, in my opinion, what VMP is really all about. But this community is not growing like it should be. This community is not thriving like it should be (in my opinion). We all are so quick to take shots at someone, but don't really think about the fact that the same thing brought all of us here; A love for music. So why can't we get along? The fact of the matter is, Things need to change, or this community will be gone. Period. This forum only has room for positivity. Any negativity, and it becomes no better than my damn facebook feed (and that my friends, is the worst). You all say you want more staff presence, and we get that. But the bulk of our staff is busy trying to make VMP the best it can be, and they can’t take as much time as some of us to be on here. That can’t and should not be held against them. My job at VMP is to be a customer support rep, but you guys need to remember that other staff on here are not official customer service reps, and are only on the forum because they want to be part of the community here with you. When every thread becomes a hotbed of arguing problems with VMP, or some way we’re “ruining” the club, it’s draining and toxic. There needs to be more compassion for our staff as people first, and representatives of the company second. That some of our staff needs to take regular breaks, or isn’t on here much at all is sad, and is not because we can’t take criticism; we all deal with that in more channels than just the forum all day long. If you guys have account issues you want addressed here, you can find me in the Support Thread. This isn’t to say we don’t want discussions about ROTM selection, or store picks or whatever. We can’t just keep having every thread devolve into arguments and attacks like they have been. Also, it should be said that none of this means we don't want to hear complaints, or don't value criticism. We welcome it 100%, we (and Myself especially) just need it to be put in one place, where we can actually address it, without having to sift through pages and pages of posts, just looking for some context. We know that when folks are complaining about something, or bringing notice to an issue they have with the service, its because all of you really care about making this club better, and when we do something that rubs you the wrong way, you want it to change so that you don't feel like you have to leave to get us to listen. So, this isn't going to be a locked thread by any means. I REALLY want folks to come here whenever they feel like they need to be heard with something regarding the forums. The main threads can't keep going so far off track, as it drives people away from the forum when they just see people arguing :/ But I still want to hear from the community in regards to making this forum better. So what do you all think? How can we facilitate positive behavior in here? What can we do differently?