Hey all, I want to introduce you to @PaulyB he's one of our support gangsters and also goes by the monicker "Stoner Legolas." He's like 7 feet tall, has flowing locks like Sampson and looks like Legolas. I found a rare pic of him: Anyhow, I wanted to start this thread as a support EMERGENCY thread. What does that means? If you have a support ticket that seems to have been lost (read: no answer for longer than 48 hours) , throw it here, and @PaulyB will check in regularly. Sound good?