Brand new out of the box. Then this happens. Ugh. I was so careful, too. Evidently not careful enough. haha. Luckily I live 15 minutes from The Needle Doctor. Ken & the boys will have this fixed with the new cart ready to go for $20. That is money well spent. I was never called to be a surgeon. I got this U-Turn to have in my office so I can spin while I edit (video).