SHIPPING INFO - How it works, and what to do if things go wrong

Discussion in 'Support and Q&A' started by PaulyB, Oct 10, 2017.

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  1. Gjemle

    Gjemle Active Member

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    Thanks for the input. I'm afraid that the tracking there ends in 'murica. I had to go on http://parcelsapp.com to find out where it actually was, which is Germany. Oh well, guess I'll just have to wait longer.
     
  2. mico

    mico New Member

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    I'm a new member who was gifted a 3-month subscription. I live in Rome. I emailed @info on 24 Jan to ask for help on my first package, which contains Dec., Jan., and the two bonus records. No response, but the issue is that the package cannot be delivered because of "incomplete information" (according to the Italian post) or due to an "address error" according to DHL Germany. I have no idea what is going on as I receive DHL and Italian post packages regularly at my address. The only issue I saw with my account is that although I select "Lazio" as the region for my address, it shows up on the My Account page as "62". Since @info is not responding to my inquiry, any help would be greatly appreciated. Thanks! -- Mico
     
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  3. Enoch

    Enoch Well-Known Member

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    Unfortunately, CS is backlogged right now, when did you email in? Also don't email in again because for unknown reasons it sends you to the back of the queue. But maybe @amymaher or @green.bean could look into this for you
     
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  4. mico

    mico New Member

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    Thanks for the quick response! I emailed on 24 Jan 2019 and the autoreply message said to expect a reply in 4 days. I'll hang in there and try to get in touch with the local DHL partner in the meantime. Thanks!
     
  5. Enoch

    Enoch Well-Known Member

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    so I and other emailed on the 16th and just now (yesterday and today) got responses
     
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  6. indiemisanthrope

    indiemisanthrope Well-Known Member

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    Because of...this:
     
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  7. mico

    mico New Member

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    Wow! Ok, thanks. That's good to know. I am a little worried the package will get sent back, as it's been sitting there for over a week. thanks
     
  8. hokeydokey

    hokeydokey Well-Known Member

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    Sorry if asked and answered before: ROTM's and store items are they always sent together or can I expect two packages, meaning double customs clearance?
     
  9. Mr Moore

    Mr Moore Well-Known Member

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    Any VMP releases shouldn’t suffer any customs issues, only curated add-ons as they are shipped from a different warehouse by different courier. RotMs and VMP exclusives should be safe from customs (so far as we know).
     
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  10. Enoch

    Enoch Well-Known Member

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    short answer is yes to multiple shipments, if you order something that isn't exclusive to VMP it will ship on demand (i.e. if you order two items they may ship separately), if it is a Track or Exclusive it will still ship with the monthly boxes
     
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  11. hokeydokey

    hokeydokey Well-Known Member

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    Ok, thanks. Seems to be a little "luck of the draw" last months if I have to pay vat+customs clearance. Will stick to track/excl then.
     
  12. indiemisanthrope

    indiemisanthrope Well-Known Member

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    Well this is unusual.

    1E1EED8F-6F32-4CFE-A891-7CDDB70FA368.png

    So it looks like it’s being delivered directly by Fedex (indeed it’s not showing up in Informed Delivery), and it’s “out for delivery,” but won’t actually be delivered until Monday? Okay.
     
  13. indiemisanthrope

    indiemisanthrope Well-Known Member

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    And it just got delivered. 24 hours from shipment notification.
     
  14. Hollywood

    Hollywood Well-Known Member

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    That's odd indeed.
     
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  15. lee newman

    lee newman Well-Known Member

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    I’m not looking for a solution, just screaming in the void, but THIS MAKES NO stickying pudding SENSE:
    B8107AB5-E7A8-4CC1-BA9E-C4BBFEB9FC8D.png
     
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  16. Hollywood

    Hollywood Well-Known Member

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    How come you get an ETA and I don't???
     
  17. lee newman

    lee newman Well-Known Member

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    How come it’s gonna take ten days to go 143 Miles? Did they hand it to @Yer Ol' Uncle D and tell him to walk it here?
     
  18. Hollywood

    Hollywood Well-Known Member

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    That's a good question!
     
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  19. Yer Ol' Uncle D

    Yer Ol' Uncle D Well-Known Member

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    I find this very insulting. It wouldn't take me more than 4 days with a decent tail wind.
     
  20. lee newman

    lee newman Well-Known Member

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    I mean I was grasping for straws!!!
     
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