SHIPPING INFO - How it works, and what to do if things go wrong

Discussion in 'Support and Q&A' started by PaulyB, Oct 10, 2017.

Tags:
  1. Enoch

    Enoch Well-Known Member

    Messages:
    15,873
    Likes:
    45,921
    Joined:
    Nov 8, 2014
    Location:
    Colorado Springs
    the emails don't always go out, that is why I check the orders page everyday in the shipping window until mine ships
     
    lee newman likes this.
  2. ericj32

    ericj32 Well-Known Member

    Messages:
    231
    Likes:
    1,042
    Joined:
    Jun 19, 2018
    Location:
    Washington, DC
    Ok thanks - yeah I’m asking because my friend signed up for the first time to get this record and he doesn’t have an email and no tracking number on his orders page, so I’m trying to figure out if there are a lot of people in the same boat.

    He emailed CS and got the automated response that it will take a while for a human to respond.

    I just feel bad that this is the first impression he’s getting of VMP. Almost bad enough to give him my copy of the record which arrived last Tuesday.
     
  3. Enoch

    Enoch Well-Known Member

    Messages:
    15,873
    Likes:
    45,921
    Joined:
    Nov 8, 2014
    Location:
    Colorado Springs
    I think almost everyone's has shipped, if there is no tracking number on his order page it probably hasn't shipped, when did your friend sign up?
     
    lee newman likes this.
  4. AnthonyI

    AnthonyI Well-Known Member

    Messages:
    5,094
    Likes:
    26,741
    Joined:
    May 21, 2017
    Location:
    NW Subs of Chi Town
    Yep, no shipping notification but there was a tracking number on my order.
     
    lee newman likes this.
  5. ericj32

    ericj32 Well-Known Member

    Messages:
    231
    Likes:
    1,042
    Joined:
    Jun 19, 2018
    Location:
    Washington, DC
    He signed up on announcement day, 2/26.
     
    DeadwaxDude and lee newman like this.
  6. ericj32

    ericj32 Well-Known Member

    Messages:
    231
    Likes:
    1,042
    Joined:
    Jun 19, 2018
    Location:
    Washington, DC
    So I had my friend send me screenshots of his orders page - it doesn't even show the records themselves - it just shows two "membership renewal" entries - one for his one-month membership at $29 and one for the side-sub he added for the month for $23.

    I think since he hasn't had anything shipped on his VMP account yet as a new member - he probably doesn't have anything on his "/shipments" page, so when he clicks on the "orders" button, it's taking him back to that old orders page. I just sent him the link to the "/shipments" page to see if there's anything there, but I think I'm going to dm Amy Maher and see if she can help.
     
    DeadwaxDude likes this.
  7. Enoch

    Enoch Well-Known Member

    Messages:
    15,873
    Likes:
    45,921
    Joined:
    Nov 8, 2014
    Location:
    Colorado Springs
    yeah, not sure what is going on, that is above my knowledge


    also, once my box made it Colorado it has slowed way down. In fact, another SmartPost box that made to Colorado after my VMP one is already being transferred to USPS
     
    JonnyH and ericj32 like this.
  8. LeeVing

    LeeVing Well-Known Member

    Messages:
    4,898
    Likes:
    31,222
    Joined:
    Jan 8, 2016
    Location:
    Salem, Oregon
    Mine has been sitting "in transit" outside Portland for 3 days. Still has to get up to Seattle - the nearest "Smart"post facility to then come back down south via USPS. Expected to arrive on Monday, 25th - probably the latest I've ever gotten a VMP box.

    [​IMG]
     
  9. gafacaode

    gafacaode Well-Known Member

    Messages:
    573
    Likes:
    3,646
    Joined:
    Nov 22, 2017
    Location:
    Brazil
    Geez, mine is en route to the DHL distribution center since the 14th...
    Usually it takes 2 days to get there...
     
  10. ByersVinyl

    ByersVinyl Well-Known Member

    Messages:
    2,941
    Likes:
    5,137
    Joined:
    Dec 16, 2015
    Location:
    Earth
    Your international too ?
    Thats one of the earliest travking notifications isnt it ?
    To me that sounds like it never got to the point of interesting Saddle Creek. Id defo send an email now rather than wait a few more days to do the same thing.
    Was a while ago but i had a similar experience, the process never got started until VMP got dank and rebooted the shipping process.
     
  11. gafacaode

    gafacaode Well-Known Member

    Messages:
    573
    Likes:
    3,646
    Joined:
    Nov 22, 2017
    Location:
    Brazil
    Yup, Brazil.

    Well, guess what just popped up in my parcel tracking app?

    Processed at DHL distribution center!

    No idea why it took so long but, posting in this thread changed my luck!

    I was really worried, something similar had happened with my December box and it turned out they had shipped via FedEx (and CS had no idea about it)
     
    DeadwaxDude, ericj32 and ByersVinyl like this.
  12. ByersVinyl

    ByersVinyl Well-Known Member

    Messages:
    2,941
    Likes:
    5,137
    Joined:
    Dec 16, 2015
    Location:
    Earth
    I think i fixed that for you.
     
    ericj32 likes this.
  13. gafacaode

    gafacaode Well-Known Member

    Messages:
    573
    Likes:
    3,646
    Joined:
    Nov 22, 2017
    Location:
    Brazil
    LOL, Thanks!
     
  14. DJSJ

    DJSJ Well-Known Member

    Messages:
    784
    Likes:
    5,163
    Joined:
    Sep 12, 2017
    Location:
    San Jose
    Here to echo other's sentiments that Smart Post sucks. Who would want to hang out in Tracy anyways?

    Screen Shot 2019-03-20 at 12.20.57 PM.png
     
  15. serotonein

    serotonein Well-Known Member

    Messages:
    468
    Likes:
    949
    Joined:
    Apr 10, 2015
    Location:
    Seattle
    That's exactly what mine's been doing, matching the specific day & time, too. Mine usually sorts through the hub in Kent, then up to Seattle, but this is the longest my box has taken a tour through a single city.
     
  16. Enoch

    Enoch Well-Known Member

    Messages:
    15,873
    Likes:
    45,921
    Joined:
    Nov 8, 2014
    Location:
    Colorado Springs
    Having gone to Tracy a few times for my previous work, not I
     
    DeadwaxDude, lee newman, DJSJ and 2 others like this.
  17. gwerbnm

    gwerbnm Well-Known Member

    Messages:
    533
    Likes:
    1,731
    Joined:
    May 27, 2015
    Location:
    ABQ
    All of mine still say "pending" in Orders. No response to my email from last Friday yet. No shipping email yet. Not sure what to do.
     
    ericj32 and faco_tarts like this.
  18. faco_tarts

    faco_tarts New Member

    Messages:
    3
    Likes:
    11
    Joined:
    Feb 21, 2019
    Location:
    Seattle, WA
    Same here. Feelsbadman
     
    DJSJ, ericj32 and gwerbnm like this.
  19. gwerbnm

    gwerbnm Well-Known Member

    Messages:
    533
    Likes:
    1,731
    Joined:
    May 27, 2015
    Location:
    ABQ
    Looks like it's just you and me @faco_tarts :cry::LOL::cry:
     
    DeadwaxDude and faco_tarts like this.
  20. DJSJ

    DJSJ Well-Known Member

    Messages:
    784
    Likes:
    5,163
    Joined:
    Sep 12, 2017
    Location:
    San Jose
    Movement, we have movement!
    Screen Shot 2019-03-20 at 6.13.46 PM.png
     
    LeeVing and JonnyH like this.

Share This Page