Hey all, I want to introduce you to @PaulyB he's one of our support gangsters and also goes by the monicker "Stoner Legolas." He's like 7 feet tall, has flowing locks like Sampson and looks like Legolas. I found a rare pic of him: Anyhow, I wanted to start this thread as a support EMERGENCY thread. Edit: it is currently recommended that customer service questions be emailed to info at vinylmeplease dot com. While this thread is occasionally visited by staff who sometimes try to address general issues, customer service staff are focused on addressing tickets through email. In other words, your best bet for a response is through email.